Hosting Lessons from the Field – Inviting Innovators and Pioneers in Health Care

Posted on January 31, 2012 by Kathy Jourdain

It is just the beginning of 2012 and already the year has been rich in hosting lessons from the field, diving deep into new levels of awareness around hosting subtleties. It began in Utah early in the month, hosting Healthier Health Care Systems Now with Tenneson Woolf, Steve Ryman and Marc Parnes.

Marc Parnes

Marc, who is a physician, gynaecologist and host from Columbus Ohio, started us off on day 2 with a story intended to set the tone and challenge of the day. He told of what was to be a routine surgery he was doing on a woman. When he opened her up and looked inside, what he saw not only surprised him, it alarmed him. Things that were not supposed to be stuck together were. He could not see the path for the surgery. He was not able to see his way. He did not know how to proceed with the surgery as he stared at this jumble of internal organs.

All eyes were on him as he then he stood up in our circle. We could feel the anxiety of that moment. Standing there, Marc planted his feet shoulder width apart, just like he did on the day of the surgery, to ground himself. As he closed his eyes, he described doing exactly this as he stood beside the woman on his operating table. Then, with his eyes closed, he reached into the woman and began to feel his way around, searching with his hands for the openings he could not see with his eyes.

When he finished, he knew what to do. He opened his eyes. He could now calmly begin the surgery, having expanded his vision of what was possible by “seeing” with other senses. The surgery was successful.

There was a collective sigh of relief in our circle.

We began to reflect on what Marc’s story had to do with innovation in health care, what it had to do with hosting.

After coming through the first day, we checked in as a host team and invited the voices of others who showed up to participate in the design process. We tracked our day around purpose and intention. We felt good about the design and flow of the day and we felt we had challenged people beautifully in our opening circle on day 1 by asking them to speak to the pioneer and innovator inside of them that had responded to the invitation, but not to speak too deeply to their work, promising that would come later. We sensed that though the day had been good, something was missing. With reflection, we realized we were still on the ground of old territory and familiar conversation, not the new conversations we had invited people into.

The invitation was to be in a different conversation about health care. The challenge for this group was to move into what would be a new conversation for each of them. This amazing group of individuals carry in them irrepressible dreams for healthcare systems that thrive; for simplicity that doesn’t deny the complexity, yet responds well to it. They continue to have high hopes for healthier healthcare despite having been in many, many conversations about shifting the systems within which they work and play. Those who responded to the HHS call were already innovators and pioneers in health care. Maybe the new conversation was not a collective conversation about a new global vision about health care but was about individual systems of influence and what was at the edges of their own learning that might be new territory.

Our challenge, as a hosting team, we realized, was in making sure we really did travel to new territory – not an easy challenge given the experience of the people who came.

We continually scanned what we knew that could invite people into new territory. We brought play into our process – a beautifully renewed learning edge. Collaborative play, allowing us to see and experience our learning beyond the cognitive or intellect. Then, through reflection, seeing our patterns in work and relationship in whole new ways. Allowing inspiration to enter in.

At the end of day two, despite traveling much ground in the day, there was still a sense of restlessness in our hosting team that took awhile to fully sense into. Something edgy. Something still not quite arrived at.

Checking in as a host team and, like the day before, with others interested in our design process, we recognized that we were happy with our design and the flow of the two days. We briefly wondered if we should be satisfied with where we were and consider how to enter and close our last day well. Yet there was something we still had not quite arrived at. Something about the new conversation we hadn’t quite dug into.

We reflected on what we knew from our Art of Hosting experiences that would push the edges of where we were. If we were looking for a groan zone or acupuncture point in our process, normally we would look to a point in day two. But this timing did not show up in day two. Were we willing to push our own learning and hosting to bring in something even more edgy in the morning of day three?

We knew we would not get to where we wanted to go through another conversational or intellectual process. We decided to invite this group of physicians, health care administrators and others into a guided visualization process, to invite them to explore their own future journey in healthier health care now. Following the visualization, we invited them into drawing or illustrating some representation of their experience in the visualization process, followed by a conversation with a partner to really dive into this experience in depth.

The experience was intense and provocative. It shifted the shape of some individuals. It shifted the shape of our gathering. It broke the pattern of the old and invited a new pattern. The World Cafe that followed was amazing. It was sparky. Ideas flowed quickly. There was a new quality that had entered into our space.

Once we saw it, experienced it, we could name it. We had shifted from conversations that came from the head to conversations that now came from a deeper place. The conversations were now embodied. People began to look at their own path and their own systems of influence rather than at points of the system too far beyond their own systems of influence to have any real impact. We were in new territory. We observed that embodiment shifted the conversation to deeper and more meaningful places.

As a hosting team we agreed to continue to push the edges of this group, knowing we still had a whole day ahead of us, even though if we had planned a visualization process, we would likely have planned it for the end of day two. But sensing where we were, knowing what we were aiming for, keeping our essential calling questions close, we pursued our purpose and intention. We continued to host potential right up to the moment of preparing to close our circle.

It isn’t over until it’s over. We know that. I have often heard it said in a hosting team. And this time we lived it fully with a trust in each other, in what we were sensing and our willingness to flow with what was there. Even as I write this, it is hard to describe the exact edge we were on or the truth of our experience. But I’ve been reflecting on it a lot. These reflections flowed into the last couple of weeks in Brazil, during Warrior of the Heart and a local Art of Hosting stewarding gathering, where we danced with flow to the most amazing degree – letting go of design to sense into what was alive and needed in any given moment. More reflections on that later.

For now, the richness of the host team learning in Utah stays with me, embodied in my own experience in the best of ways. I feel myself growing my capacity in hosting in the most delightful of ways, brought out by those I have the privilege to host with. This year has started off so rich in learning, it makes me deeply curious for what the rest of 2012 will bring.

Innovators and Pioneers in Systems Change

Posted on January 15, 2012 by Kathy Jourdain

In Utah for Healthier Health Care Systems Now (January 11-13, 2012), we used the 2 Loops Model of Systems Change as one of the framing references for why we were gathered. It is a tool and a framing to understand the work we are individually and collectively in that shifts the shape of health care. The two loops model looks like this:

The first loop represents the old system, the one we often name as the dying system. The second loop represents the new system, the one we keep claiming we want, the one we think cannot emerge by fiddling with the old, the one we believe is needed to bring our current systems out of crisis.

The problem is, when we begin to think about the complexity of something like health care, where there are so many jurisdictions, so many players, so many interlocking systems, trying to imagine what this new system or systems could be becomes paralyzing. The conversation often becomes philosophical and theoretical. It largely comes from an intellectual and cognitive place focused on all the things that need to shift that are outside our circle of influence.

Some of the frustration in being innovators inside of systems is that the systems begin to push back on the work in small and large ways, leading to the exhaustion, frustration and disillusionment so many leaders in health care experience. This is all part of the old narrative. Of course this showed up in our conversations in Utah to greater and lesser degrees depending on the questions, depending on who was in the conversation at any given time. Any time we were in that conversation, thinking about the new system, it didn’t feel like a new conversation.

So, how could we be in conversation about Healthier Health Care Systems Now without focusing on the second loop or the new system? Well, by remembering who we are – pioneers and innovators in health systems – working under the first loop – in the in-between spaces – championing the new or being championed. We began to focus in on and explore new questions: Where are the edges of my work? What is the new territory I could begin to walk when I go home? How can I draw on the resources in the room to expand my thinking, even turn it upside down and on its head – like the person who relies on gift economy in her practice, for her livelihood? What more becomes possible in generative spaces with other innovators? This was a different conversation, in tone, texture and energy. This one did not come from the head. It was embodied in a whole new way – the beginnings of a new narrative of health.

The awareness of the old narrative and of the stuck places infiltrated us in the best of ways at the end of the first day of our three day gathering. Someone suggested what we needed to do was create a vision of the new. Ordinarily I might agree. In this case though, that didn’t feel right. It felt like it would take us further off track given that our roomful of people were geographically stretched from coast to coast across two countries with countless “systems”?

So, without taking our eye off the intention of shifting the narrative of health, we refocused on innovating and pioneering and guerrilla tactics of hosting, collaborating and co-creating, engaging those around us in this journey that is health. We didn’t leave with a specified vision of the new system. We left heartened in our respective journeys, knowing the way to the future is through new processes, deeper conversations and finding our way with as many of our friends and colleagues as we can attract, engage and embolden along the way.

As we continue to shine the light on the experiments already underway, the successes, the challenges and the “failures”, and tap into the individual and collective resilience that is fighting to emerge, we can remember it is a journey that will shift and change as we go. We remember life actually wants to help and it wants to heal. If we focus on how to expand our individual systems of influence and share those stories with our friends, our collective system of influence automatically begins to expand. What seems like isolated work informs pockets of work elsewhere and we grow an energetic field that is part of the new, part of the second loop and is fueled by everyone stepping into innovative, courageous and pioneering ideas and projects.

I still can’t see what that second loop is for health care – other than it is about health and it is healthier. I’m not sure anyone who showed up for this conversation can see the second loop either. But I am absolutely sure that the innovators and pioneers are already prototyping what’s possible, what’s new, and in this work more and more of the new and the new narrative will show up. I am reinvigorated by what’s possible, by the people who continue to explore these questions, who challenge the status quo, despite possible personal risks in doing so and know that there are better and more healthy ways to engage health care.

I and my hosting mates are committed to convening more of these conversations with people compelled to be in them to grow the field. We envision large gatherings of people convening in new ways, continuing to innovate our way into the new system(s) so that maybe one day we will wake up and see in front of our eyes what we once thought impossible – a new generative system of health resilient enough and healthy enough to be sustainable in unexpected and beautiful ways. If we take our eyes off the urgent need for something that feels impossible and put it in the places where possibility thrives… well, what more is there to imagine or say?

Steve Ryman, Tenneson Woolf, Kathy Jourdain, Marc Parnes

: 2 loops of systems change

Healthier Health Care – Now! A Little Taste of What’s Cooking

Posted on January 15, 2012 by Kathy Jourdain

We wondered what would happen if we invited friends from across North America to convene in Salt Lake City, Utah around the question of Healthier Health Care Systems Now? We were amazed. We began by sharing who we are – the innovator and pioneer in us that compelled us to come to this conversation. Then we shared the exciting work we are engaged in. We talked about the “system” and discovered “it” was never A system and “it” was not about health. We moved from talking about systemic issues that felt as philosophical as we know they are real and moved into embodying the conversation, coming from a place of deep connection to ourselves, each other and the work that continues to call us in the worlds we work and travel in. The insights, themes and cool learning are just beginning to percolate for each of us. More, much more, is cooking.

It was beginning to cook before we even arrived in Salt Lake City. We discovered healthier health care was such a compelling question people went to great lengths to get there. Some initially said no and then found a way to come. Others felt the question so urgently they used vacation days and airmiles to get there. One person even crowd funded her flight.

Twenty-six of us arrived on January 11, 2012 – physicians, naturopaths, other practitioners, administrators and consultants from heath, public health, dentistry, acute and long term care from Nova Scotia, Ontario, Alberta, Ohio, Minnesota, Winsconsin, Illinois, Texas, Oregan, Washington and Utah. Everyone an innovator or pioneer already working diligently on shifting the shape of health care within their spheres of influence. We all brought stories of change and deep and compelling questions. We made instant connections that inspire us to go deeper and to keep at it.

This will continue to simmer and cook for quite some time to come. I will have more to share here about this conversation at the beginning of 2012, curious to see how it might grow as we convene a community of practice for those who were there, those who wanted to be and couldn’t make it and those who begin to find their way to this particular conversation in their own way.

You can find snippets of harvest on Twitter by searching #HHSUtah. Thanks to Amanda Fenton, who was with us from afar, for stepping in and compiling our tweets @Storify.

I offer here a little taste of a quick and fun harvest at the end of day 2 as we went around our circle and each of us added a line to the unfolding story of our journey together. I didn’t catch every word, but it will give you some small essence of the experience, recognizing some references are very specific to our experience, and it will have to tide you over til the next post.

“There were a bunch of hooligans in a house by the mountain. They thought of themselves as pioneers, radically re-engineering, brought together by living systems that taught them how to transfer what they are learning and experiencing into what they are doing now – open to possibility. In sharing, they saw new connections and unique opportunities. They described them as opportunities to change and blow shit up. These hooligans had so much to think about, they sat in circle, played, visualized and created on many levels a new vision of what they were yearning for – simplicity, wellness, with open heart toward the future to bring this new narrative to everyone. Envisioning systems that bring forth vision and health, letting go of the old to release into timeless universe. They pondered next action. In the middle, they went deep into the cellar to share unique fonts and forms of creativity. They came together to discuss the topic but it was more than the sum of its parts – human nature – own beauty, higher power and purpose run in each of them and each other with gratitude, although we do fear discovering in horror on FB the shaking moments, with brains exploding in chaos, guerrilla gardening and permaculture parties. But then, a pause for reflection and even more to emerge. Finished. No shame. Amazing thing, working hard to create something different.. but in the end, they were different, a community – and in their differences they found their common humanity from which to go back to the places they came renewed, reinvigorated, inspired to innovate on!”

With gratitude to all who were there, all who held the rim of this gathering from afar and specifically to my fellow hosts Tenneson Woolf, Steve Ryman and Marc Parnes for an experience that will be long remembered, in a gathering where the new narrative of health was activated, the field of innovation in health care where we meet was amplified and shifting the shape of health care in our spheres of influence has been accelerated.

Intentionally Shifting the Shape of the World in 2012

Posted on December 30, 2011 by Kathy Jourdain

Wow. 2012 is a breath away. When I started the Shape Shift blog I wrote: “the shape of the world is shifting. It is constantly shifting but never more so than now. This is evident in health care, education, finance, communities, technology, organizations and other systems that have become vital to how we function today. We can be passive recipients of the impact of these shifts in the world or we can become active participants in shaping the future of the systems, organizations and communities that we feel passionate about – that are near and dear to our hearts.” This was true when I wrote it, and started Shape Shift Strategies Inc, in August of 2009. It is even more true as we are on the brink of 2012 – a year that has been much prophesied and written about.

If we are paying attention we can literally and figuratively feel the earth shaking underneath our feet as significant shifts take place – in the natural world and the manmade world. Earthquakes and tsunamis in New Zealand and Japan, the Arab Spring, Occupy to name just a very few. I say paying attention with the full awareness that there are many of us who see the greater scope of these stories and feel the significance of them in our very beings and there are many who do not yet see the stories under the stories that show up in mainstream media – a medium that is struggling with seeing and understanding the deeper patterns of these movements in the world.

If I am to imagine into 2012, I can only imagine that the chaos and complexity of our systems, our social structures and our communities will increase. This because of the reluctance and deep resistance of letting go of what we know, even when we know it doesn’t work anymore, to embrace what is waiting and wanting to be born. It is so hard to see new ways when all we can see is what we have already built. I’ve seen it in the conversations surrounding the Healthier Health Care Now gathering set for Utah early in January. “We want you to be different, but please do it in familiar ways. Because we don’t know how to support something that looks and feels different, especially when you cannot tell us exactly what it will look like in the end. We have to be accountable, after all.”

How do we become accountable for our future when we are anchored to what we know, what we have always known, what already exists? This is why the chaos will increase. It is already telling us what we know no longer works. Our collective response? Hold on tighter. Don’t let go. How deeply shaken do we need to be to let go, let fly into the void of the unknown?

Thank God for the growing pockets of people, teams, communities and communities of practice who see a different future and who steadfastly work toward it in the not knowing. There are so many I can name – because I am part of them – and so many I can’t because I don’t have knowledge of them but I am not so insular as to believe they don’t exist. Paul Hawken’s work in Blessed Unrest is just one indicator of this world wide revolution that is taking place right under our very noses – whether we see it or not.

Those of us working and living in the spaces of not knowing the specific shape of the future or of what new systems could emerge from the old as we are shaken free in the chaos, we are Warriors of the Heart. To be a Warrior of the Heart and be well, we need personal practices that keep us connected with source and allow us to access our own resilience, courage, compassion, strength, joy and love. There are individual and collective dimensions of practice. We build personal capacity in our individual practice. We amplify, accelerate and activate so much more when we come together in our collective work and journey.

2012 may show us more and more the intersection between the relational field (love and loyalty) and the strategic field. We have treated love and loyalty somewhat dismissively – the soft skills side of the equation. In business we need to be hard – hard nosed, make hard decisions. What if this is not true? What if our greatest path forward is to embrace more fully the relational field so that our choices are actually more strategic, have a longer term view and value all the things that are important to our survival in a time when so much of what we have always known seems threatened? What becomes possible when we sink into what we’ve known even longer than what we’ve always known – the wisdom and knowledge accessible to us in ancient wisdoms that become more present to us as we pause and listen deeply – to the earth, to the whispers in our own hearts, to the yearning we have to be connected to something that has deep meaning and purpose. What would a world look like that connected through love and loyalty and then developed strategy for the highest good of us all?

The shape of the world is shifting. It always has been. Is it shifting faster now? Feels that way. What is the intentionality we can individually and collectively bring to amplify, accelerate and activate the shift we desire to see in the world? What is the shape of the world you want to live in to?

I experience such deep gratitude and appreciation for my friends and colleagues (the ones I know and the ones I haven’t met yet) around the world. You inspire me. You lift me up in the moments when I have lost sight of my own light. You give me great hope for what is possible in a new world order. I am humbled and honoured to do amazing work in the world with people I care deeply about – from a place of open heartedness and a field of love and connection that makes possible the impossible – only seeming impossible because we can’t always see the how. The how stops us. The vision and intention for shaping a future we want to live into compels us all forward.

Walking the path of not knowing. Setting strong, clear intentions for what I want to see unfold in my own path of shifting the shape of the world in 2012, letting go of the how and inviting what is ready – and urgently wanting – to show up.

Healthier Health Care Systems Now!

Posted on December 18, 2011 by Kathy Jourdain

Most of us know the intractable challenges of health care, no matter where we live. Many of us are battle tested, battle weary and battle scarred. Yet, we continue to have high hopes for healthier healthcare. We have irrepressible dreams for healthcare systems that thrive and are committed to wellness. Just because some of us have been in this conversation for awhile, doesn’t mean the shift won’t happen, no matter how discouraging it gets at times. Really how do we nudge the big machine of the system when it seems to be hunkering down that much more? What is the staying power we need to do this work in the midst of chaos and serious push back?

What do we do when we are asked to be different but the “system” wants us to do all the same things? We are being asked to transform but please don’t look any different than you do right now? These are tough scenarios, impossible push backs from a system that is seeking its own next evolution and afraid to go there at the same time.

Just because we can’t see the way, doesn’t mean it doesn’t exist. But what does it take to stay the path of pioneering, shift and change?

My good friends and colleagues Tenneson Woolf, Steve Ryman, Dr. Marc Parnes and I have put out a call to current day pioneers in health care systems change to gather in Salt Lake City, Utah from January 11-13th to unearth the deeper questions that sustain us and propel us forward on this mission for healthier health care systems now.

The more we are in conversation as a hosting team, with those planning to attend and those who wish they could be there but for various reasons find it impossible, the more inspired I become about how THIS conversation can and will be different and more than all the ones I’ve been in over the last 5 or 6 years.

I am particularly inspired about what connection can be made between this event and a global conversation on health care. As we come out of a retreat together, what is it that we could collectively offer, or even teach, others about what we are leaning? We see a Community of Practice emerging from this. What does the CoP do together over a period of time that none of us can do alone? What is the conversation that needs to happen in health care right now – today – that cracks it open in a new way? What is the unifying force and what happens if it gets unleashed directionally? How do we use the amazing technology platforms available to do this in whole new ways?

Other thought provoking questions that have been arising through the many conversations:

“The system doesn’t work that way” is not a good enough answer anymore. How do we create systems that make sense to any of us?
Systems are more complex that we can manage – how about simpler systems?
What’s at the edges that if we could see it and understand it, might help us open up the middle?
What happens when we tell our stories of inspiration, especially the ones that are in danger of getting lost? Can we revitalize these real world stories and our own capacity to be in the journey for the long run?

I am inspired by the Occupy movement, even as it struggles to understand what is next – like health care, like community change, like financial systems…. Charles Eisenstein writes about Occupy in this post on Where next for Occupy. One of the things he says is, “We want to change the psychic and interpersonal substructure of the system we live in.” Is this what we mean when we talk about health and wellness systems instead of illness systems? What would happen if we could change the psychic and interpersonal substructure of health care? What does that even mean? I’m not sure but would love to be in that conversation.

Our hosting team has also been inspired by our friend Peggy Holman’s work on Journalism that Matters. What if this gathering on health care that matters produces a similar set of principles; something like:

Health care professionals are stretched, refreshed and inspired to pursue innovations
New and often unlikely partnerships
Breakthrough initiatives
A community of health care innovators
A growing culture of innovative health care

We are not in this because it is easy. We are in it because it matters. Because we have tried many things, seen success with some and know there is what appears to be a long ways still to go. Because “the system doesn’t work that way” is not a good enough answer anymore even if we haven’t quite seen the path forward. Because we know we need to be in this together.

Because we feel in our very beings it is actually possible to create healthier healthcare and we know that it must happen more systemically. We are gathering with people who want to see and do leadership differently for the future of healthcare. With people who are hungry for new conversations. Who feel a responsibility for imagining and contributing what hasn’t been imagined before. With people who know that the way to take on big stuff is to turn to each other. Muck it up. Get curious. Stay focused.

I grow hungrier every day for this conversation now. Wondering how much bolder I need to become…. we need to become… in a age that needs boldness and daring like never before. What a good way to kick off a new year – and a prescient one at that!

Shaping Questions for Powerful Check-in and Check-out Processes

Posted on November 16, 2011 by Kathy Jourdain

Check-in and check-out processes are not just frivolous time wasters in our meetings. If they feel that way, something is probably missing.

Wicked questions help shape powerful processes. The shaping of questions in a thoughtful, purposeful and intentional manner increases the likelihood of them being powerful. This is the second post on powerful questions, the first one contained general thoughts about shaping powerful questions. This post focuses on check-in and check-out – processes, so fundamental to the work we engage in and setting context for what we do.

The greater clarity we have about the purpose and intention of the overall work and the process we are choosing to use, the greater the likelihood of crafting a question that does exactly the work we intend it to do. Check-in and check-out processes are used very intentionally and in all kinds of settings.

People who come to an Art of Hosting training are often introduced to check-in and check-out for the first time. There are many forms of check-in and check-out. If we’ve done our work well, these processes will have been experienced in a variety of ways – through the use of words, body, music and using varying lengths of time from a couple of hours or more to a 10-15 minute process.

Many people leave a training seeing the possibility of bringing a check-in process to their team or meetings but wondering exactly how to do that well. Using the same question all the time eventually wears out its appeal so it becomes important to hold attention and keep things meaningful and relevant to bring new questions at least periodically. It keeps things fresh. Which brings it all back to purpose and intention.

The Use of Check-In in Trainings

In an Art of Hosting training, we use a check-in process as we arrive and settle in together. Usually this is planned as a longer process, wanting to dive deep together as we set the context and container for the whole three or four days we are gathered. We intend to begin well as we arrive, meet each other and understand individual and collective intention for this training.

Not only do we use good questions for this initial check-in, many of us also engage in the fundamentals of good circle practice so we set our container well and with depth. A little teach on circle, the use and power of a talking piece and the agreements of circle set the stage well for the work we want to do with each other. Our greatest and best resources on good circle practice come from our friends Christina Baldwin and Ann Linnea at Peer Spirit. When we do this well, it is common for unexpected and beautiful things to arrive in our centre from the hearts, minds and souls of participants.

Often times check-ins on other mornings are simply to bring us into the space together. Sometimes we don’t even use words but invite a physical movement or embodiment check-in. Sometimes it is music. It is whatever fits well with the overall theme and flow of the day and brings us fully into the space.

Check-ins also do not need to be done with the full circle. Sometimes we use dyad or triad interviews or conversations to allow the time for people to go deeper in small groups. Sometimes we might invite people into a walk with each other.

The Use of Check-Out in Trainings

Just like we use check-in to bring people into the space, we use check-out to bring some closure or convergence to a day or a multi-day process. Doing a check-out doesn’t necessarily mean bringing everything to a nice tidy close but it could. Check-out provides an opportunity for good reflection. Where are we at, individually and collectively? What is alive and present in the room? Is there anything in particular we need to be paying attention to as we revisit our design for what’s next? What is resonating for people? Are we in a groan zone? Are we eager and excited for what’s next? Was there cool learning that took place that we want to provide people the opportunity to reflect on more deeply?

In a check-out we may want to presume in a certain direction, plant a seed – “What is shifting for you as a result of your experiences in this day?” “What spark are you carrying forward?” Or we may want to take a little pulse – “What’s alive for you now?” “What one thing has your attention?”

And, like the check-in process, sometimes we are not wanting to use words. Sometimes we use dance, embodiment, other physical movement, a series of claps or other imaginative ways to close our conversation or our day.

A good thing to remember, please don’t confuse depth with length of time of a process. I’ve been part of many processes where there was not a lot of time available, but depth was achieved because of the care that went into thinking about purpose and intention and crafting a wicked question to guide the process.

What About the “Real World”?

This is one of my favourite questions – how to practically apply what’s been learned about check-in and check-out to “real world” situations, like my two hour staff meeting, my three hour partners meeting, my team that only wants to get right down to business, with a group of high powered individuals, senior leadership in an organization or in government? Especially for folx who say, “that dance check-out was really nice but I could never do that with my group.” And, of course, you wouldn’t want to go back to your organization and use some of those things that seem a bit too out on the edge. But when you first try to use these processes, sometimes the very notion of a check-in or a talking piece is “out on the edge”.

Look for openings and invitations and step into practice in the places where greatest opportunities exist to try even some little new thing. Sometimes bringing a check-in and check-out process to your meetings or your team is the simplest way to begin to practice on an ongoing basis and it can be done without great fanfare.

The Use of Check-In in Ongoing Practice

It can be a relatively simple thing to begin a check-in process with your team. “We spend a lot of time in meetings. It would be great if we all felt these meetings were a relevant and meaningful use of our time and I’m not sure we all feel that way right now. I would love to hear us each speak to this question: If we used our meetings really well, what would it look like and what is the difference it would make to us as a team and our work?”

“The purpose of our meeting is…. Before we dive into the agenda, it would be great to hear a bit of what you are observing in your world that relates to our topic this morning.” Or, pay attention to what is the best question that can refocus your team or your meeting on what is important and link people’s passion or interest with the topic at hand. It is amazing how a few minutes doing that can shift the entire feel of a meeting as people pay more attention.

Work the question you want to start with. Will it generate the kind of thoughtfulness you are hoping for? If not, how can it be nuanced – or sometimes completely thrown out in favour of a better question – to do the work you intend it to do?

How much time do you have for your check-in? With a long time frame of meeting – a day or more, you have more time to begin well. With a shorter meeting – as little as an hour or two – you can still begin well, just be conscious of the nature of the question you are asking. The better you begin, the better the quality of the meeting, usually with better results in a shorter time frame.

The Use of Check-Out in Ongoing Practice

Short and sweet often works for check-outs, particularly when you are in a short meeting. Once you get used to using check-in and check-out, meetings somehow don’t feel complete until you do a short round of check out. Simple questions targeted at what you are looking for at the end of the meeting. Curious about what is sitting with people now? Ask. Curious about what people are taking away? Ask. Curiosus about what is percolating? Ask. Noticing that things or people feel a bit unsettled. Invite. Not everything needs to be wrapped up with a nice tidy bow. If you invite the rumblings that you sense, thank people for sharing. “Thank you. Good to know where we all are. And not unexpected, given what we discussed/where we are in our process. Thanks for sharing. It is appreciated and important.”

Bringing in a Talking Piece

While I’m sure there could be an entire post on using a talking piece, there are some simple ways to bring one into your meeting. For groups that are not familiar with this process and for whom it doesn’t feel quite right to do the full blown teach just yet, I will often say something like, “I want to hear from everyone in the room and to do that offer out this item (something I have with me, something in the room, something symbolic for the group, sometimes a bracelet I take off my arm, a pen in my hand, whatever is readily available) as a little talking piece. This is just so we make sure we hear everyone’s voice. The beauty of it is that when we have it, it is our turn to talk. When we pause, it is truly a pause and not an invitation for someone else to jump in. It means we can think about whether we are truly finished or if we have a bit more to say. When we don’t have the talking piece, that is our invitation to listen and listen well. Because you know when you get the talking piece you can take a minute to think about what you want to say. I find it changes the quality of the listening and changing the quality of the listening changes the quality of the conversation.”

I know from my own experience, that when the talking piece is not used often their are people who choose to stay quiet even when you invite all voices and then it is harder to re-invite their voice. And it is amazing at how appreciative people become around using a talking piece.

Conference Calls

Yes we can, and do, use check-in, check-out and virtual talking pieces in our conference calls. And, yes, it works well there too – shifting attention and quality of our experience.

The main points are the same across these different categories: purpose and intention, a question related to purpose and intention that you’ve worked a bit to make it wicked and powerful because you’ve sat with it to sense into whether it will do the work you want it to do.

Where are your openings and invitations? The more you find them and accept them, the more you will find yourself in a practice that no longer feels risky but now feels fundamental for powerful process. The more the shape of your world will have shifted and before long you may find yourself not just an experimenter but a practitioner.

Shaping Powerful Questions

Posted on November 15, 2011 by Kathy Jourdain

One of the most asked questions at, and after, any Art of Hosting training is about the questions. Developing powerful questions is a crucial element to creating the conversational space we are seeking. People are hungry for greater understanding of how to create questions, especially after they’ve tried a check-in, check-out or cafe experience that didn’t quite have the intended result or impact.

Sometimes powerful questions appear, almost like magic. We know they are powerful because we feel them. But usually they are developed and shaped with great care – and often co-created with others. It is not unusual for a whole planning meeting (and sometimes more) to focus just on question development for a process – which may seem a bit crazy until you’ve had the experience of well formulated questions in comparison to sessions where questions have not been shaped with the same care.

This post contains general thoughts on the shaping of powerful questions. Later posts will focus on specific processes where questions are used, like check-in and check-out, World Cafe, Open Space, Appreciative Inquiry, Dyad and Triad Conversations and Deep Sensing Interviews.

Three Dimensions of Questions

In an Art of Hosting training in South Dakota this past July, was the first time I heard the three dimensions of powerful questions, coming from World Cafe work and community of practice. The three dimensions are: scope or scale of the questions, assumptions in the questions and construction of the questions.

What is the scope of the question you want to ask? If the scope is too big it may shut down conversation (how do we create world peace?) but you might want your question inspirational enough to allow people to gaze higher than they might otherwise (how have you created peaceful moments for yourself/your team/work/family? How could you do that more often or in a different setting?)

People tend to rise to the assumptions made in the questions so it is good to both notice the assumptions being made in the question and also to be intentional about them so the work is more appreciative and aspirational in service of purpose and intention and the greater work being tended to.

In considering how we construct questions, there is a continuum that flows from less powerful to more powerful. The less powerful questions are ones that can be answered with a yes or no. Moving along the continuum, more powerful questions begin with when or who. The next level are questions that begin with how or what and even more powerful questions sometimes begin with why. I say sometimes, because sometimes the why questions also entrench people in their point of view if asked in such a way they invoke defensiveness. Ask why questions in ways they evoke curiosity and then you’re onto something.

There is a timeliness we generate when we put the word “now” in our question. “What you noticing now?” “What has your attention now?”

Purpose and Intention

A key factor in question development is what is the purpose and intention – of your gathering, your meeting, the particular process the question is intended to shape or provide context for, the question itself? What is the work you want the question to do and then what is the simplist way to ask the question? Purpose and intention is so central to question development that we go back to it again and again.

Language and Shaping

I like to use as much present and active language as possible. Instead of asking, “What did you learn from that experience?” you might ask, “What are you learning from that experience?” There is a supposition built into the question – that the learning is active and ongoing. If that fits the purpose and intention of the space you are wanting to create that’s great. If not, a question targeted to the learning and conversation you want to encourage would be better.

If you are wanting to move in a certain direction, then create questions that presume in the direction you want to go. “What is the shift you imagine will happen once you leave here and begin to apply what you’ve learned?” This question presume you want a shift and that you will put something into practice post the training. For some it will inspire their imagination. When it doesn’t inspire someone, they will usually say so without detrimentally affecting the responses of others who are feeling inspired.

It is also okay to take a pulse of what’s happening in a group or process without assuming a direction. This is particularly helpful when you want to sense into where a group is at, what you need to pay attention to or what might be simmering under the surface. It is good to have people in a group name their experience sometimes without trying to shift into a particular direction. The information that surfaces is then helpful in shaping design or process informed by what is present in the room or group, tracking always toward the purpose or intention of why you are in this conversation or work. Sometimes diversions are necessary to ensure we get to where we ultimately want to go. You could ask a question like “What’s sitting with you now?”, “What question’s are percolating?” Sometimes I might even ask, “What tension is arising in you at the moment?” but only if I am really sensing tension in the room, wanting to surface what’s there but not create it if it isn’t there to begin with.

Nuances in Question Development

Slight nuances in a question can lead to very different conversations. This is why we often sit with the questions we have drafted and imagine the kinds of responses a question might evoke, noticing how changing the question slightly could generate a different conversation. Some examples: “What are you noticing in your environment right now?” compared to “What are you noticing in your environment that relates to this project?” or “How have you been since we last gathered?” compared to ” How has the last gathering impacted you and your work?” The first version of these questions is far more open ended while the second version is more targeted to purpose and intention.

Co-Creating Questions

It is hard to create really powerful questions all by yourself. It is much more fun and generative to co-create with others what the questions could be. Then when a nuance is discovered that makes the question more powerful, the whole group feels it, not just one person. Collectively we know we’ve gone to a new level of depth. When we co-create the questions we can start in the ball park of what we want to do and, through the conversation, discover what those nuances are that increase the the capacity of the conversations we are inviting to be meaningful and relevant to the participants we have engaged and the purpose for which we have engaged them.

Powerful questions can shift the shape of an individual and their pattern of thought, a team and its dynamics, an organization and its usual ways of thinking about things. Imagining they can even shift the shape of the world….

Why Don’t Those Occupiers Just Go Home?

Posted on November 11, 2011 by Kathy Jourdain

The Occupy Movement seems to have hit a perplexing moment – yet another one, that is. Officials in many cities across North America are trying to figure out how to make the occupiers go home. Fall is settling in to many places and what many assumed was a passing fad hasn’t yet faded away with the cooler temperatures or fiercer weather. If they didn’t have any demands like typical protestors and no proposed solutions to the problems that others could then shoot down, then why haven’t they just packed up and gone home?

So now, many officials are trying to figure out how to get them to disburse while opinions of the movement and the occupiers vary dramatically within the media and within communities in each of the cities. Some people think they are an eyesore filled with people, mostly young, who don’t have jobs and are only looking for a handout. People who have this perception seem to just want them to go home and find a job like everyone else. Public officials are certainly playing off of the perceived dangers pointing to drugs, alcohol and even some deaths in some cities as reasons to disband the occupiers.

Other people see them as vibrant communities that people flow in and out of, people with and without jobs, people on traditional career trajectories and those on alternative career trajectories, who are standing up for democracy and “voting” by their very presence in public spaces. My own bias or world view is that there is something more going on here, something deeper, something fundamental to understanding the shifting shape of the world.

Occupiers have been gathering long enough that minimum structures and process have emerged. These tent villages include library and food tents as central points of focus. They have been working with consensus decision making and ways of being heard in large crowds where any kind of speaker system has been denied. The movements have stayed largely peaceful even in the face of being provoked at times. They are communities that are taking care of each other in some beautiful and perfectly imperfect ways.

They are example of translocal communities that are learning from and with each other and supporting each other. They exist in individual cities and they are part of a field of attraction that makes them more than any single city. That the movement spread so quickly and virally from one place to the next points to its magnetic attraction and the sense that there is something more going on here.

Maybe the occupiers haven’t presented demands or proposed solutions because they know we don’t know what the solutions to our problems are and they won’t be solved by a few people locked away in a room brainstorming or strategizing our future. The greatest likelihood of deep, systemic solutions appearing is the collective curiosity and discovery of what is possible through intentional dialog the likes of which we may have not seen before – like the 1000 table, 10,000 person cafe conversations that took place in Tel Aviv earlier this year – the first of its kind but surely not the last.

Our culture is such that any one person or group presenting solutions feeds into our predominant public and social structure of debate – giving people something to latch onto to elucidate all the reasons those solutions won’t work and dividing us into camps of right and wrong, good and bad, smart and stupid. What happens when we invite ourselves to see past the dichotomies to hold the paradoxes and allow all possibilities to exist in the same moment? The very idea is perplexing in a world that has become beautifully complex and yet where some still want to boil it all down into nifty little compartments of thought and action. We don’t live in that world anymore. We haven’t for some time.

Our systems – financial, health care, education, transportation, environment, to name a few – are in deep trouble. For the most part, they no longer support themselves. They are out of integrity. Most of them would be financially bankrupt if we let them be. Officials can try to make the occupiers go home – in fact, as I’m writing this I got a test message saying police in Halifax are forcibly trying to remove the Halifax Occupiers from Victoria Park right now, in the pouring rain. But taking them out of public spaces does not change the condition of these systems or the condition of the globe in this moment. It might allow some to pretend that we can go back to business as usual, but we have long since passed that point.

So, if we opt out of the ways we have always done things, where does that take us? To the field out beyond right and wrong (to badly paraphrase Rumi)? If enough of us were able to let go of everything we think we know and allow ourselves to surrender into the edges of our learning and experience, maybe collectively we will begin to imagine what’s next and lean into creating the conditions for that emergence – emergence meaning we all left with something no one brought.

The deliciousness of possibility has me salivating with eternal hope. The inquiries I am in around stewarding what wants to emerge along with the deeper underlying patterns inherent in the work I am called to do make me deeply curious about the Occupy movement, the staying power of it and how it will influence the shifting shape of the world and the regeneration of its people.

What Time Is It In The World?

Posted on October 10, 2011 by Kathy Jourdain

What time is it in the world? This question has never seemed more relevant to me than right now. It is a question I first heard in Art of Hosting work, often to context the times we are in, moving from a global perspective to much more specific contexts. In the work and conversations I’ve been in over the last decade, there has been a sense of preparing for a time to come. Now, in this time in the world, we are no longer preparing. We are full on in it. The shape of the world is shifting rapidly and it is a good time to be awake.

No longer are we waiting for someone else to fix the problems in the world. Like the Hopi prophecy says: we are the ones we’ve been waiting for. Ordinary citizens are peacefully showing up by the thousands in public spaces in cities around the world to say, Enough! The Occupy movement has been rolling out across North America since September 17, 2011 beginning with Occupy Wall Street, inspired, whether they know it or not by events in Europe over the spring and summer where people also showed up in the streets of Greece, Spain, and London to name a few places. It is a movement that started with little fanfare and almost no news coverage. It is going strong, gaining momentum over the last three weeks or so and still not much coverage in the main stream media. Thank goodness for social media! People don’t quite know what to make of it because it is not typical of demonstrations and protests where demands are made and violence is more the norm.

As Charles Eisenstein said in his post: Occupy Wall Street: No Demand is Big Enough “Occupy Wall Street is the first manifestation in a long time of “people power” in America. For too long, democracy has, for most people, meant meaningless choices in a box. The Wall Street occupation is stepping out of the box.” With many of our financial and government systems on the brink of collapse, the stakes are high – the highest they’ve been in my lifetime.

Tom Atlee, in his post Dawning Realizations, has noticed that “although Occupy Wall Street LOOKS like a protest and a demonstration (and occasionally turns into one), it is actually something more, something else: It is a passionate community of inquiry acting itself out as an archetypal improvisational street theater performance embodying, in one hand, people’s longings for the world as it could be and, in the other, their intense frustrations with the world as it is. These longings and frustrations reside in the whole society, not just in the occupiers.”

The Occupy movement has all the hallmarks Open Space Technology – whoever shows are the right people, when it starts is the right time, when it’s over it’s over and whatever happened was the only thing that could have happened. People are exercising the law of two feet just in showing up.

This is not the first time I’ve heard an Open Space reference made to recent public gatherings. It was said about the gatherings in Greece and many others in Europe – a giant open space with quiet conversations happening all over the square that no one individual or group called or planned. It just began to happen. And in Israel, a 10,000 person Cafe process was hosted in the streets of Tel Aviv and elsewhere. Never before even imagined.

These references point me to another observation I’ve been making about What Time Is It In The World? This observation percolates out of my recent time in Brazil where I was part of an Art of Hosting training in Porto Alegre and also got to visit friends in Sao Paulo. The first Art of Hosting training in Brazil was about five years ago. Since that time a small but mighty group of friends have been building, holding and supporting the AoH field in that country. In the last year, the field has experienced incredible growth. After lovely, deep conversations with friends throughout the couple of weeks I was there, I came to the understanding of a subtle but powerful distinction. This beautiful group of early adopters and stewards is no longer holding the field – the field is now holding itself. While these people are still important the field has grown beyond them – just like the field of shift in the world seems to have grown beyond any one individual, organization or community.

And, of course, it is not particular to the Art of Hosting field, which is what makes it even more powerful. It comes from many fields and many different communities – like World Cafe, Open Space, Circle Practice, the Presencing Institute, Pioneers of Change, Society for Organizational Learning, Berkana, ALIA and many more; the quiet revolution Paul Hawken references in Blessed Unrest.

Sometimes it seems strange to go about my daily life, engaged in ordinary and profound conversations, dropping my son at school, navigating my parents health questions and concerns, taking care of the mundane ordinariness of life while at the same time being aware of the deep shift happening in the world right now wondering what will be different and how it will be different. Without being able to see the path, knowing with absolute certainty that things are different, they are changing and life will never be the same again, feeling in my heart that the things we have been longing for, in my awareness for the past decade or so, just might come to be.

What time is it in the world? Are you paying attention? Are you awake? It is a beautiful and amazing time to be awake in the world right now.

Community of Practice – What’s it All About?

Posted on September 1, 2011 by Kathy Jourdain

One of the biggest questions arising out of Art of Hosting trainings and related work I’ve been part of these days is, what’s next? How do we actually practice and sustain what we have just learned? How do we grow our skill, courage and capacity as practitioners? How do we create fertile conditions in our organizations or our communities to shift the shape of our future, the way we work and even the work we do?

In March 2011, I co-hosted the Art of Collaborative Leadership in Nova Scotia with good friend and colleague, Jerry Nagel from the Meadowlark Institute in Minnesota. He shared a model he and Chris Corrigan have been using in Minnesota as a means of thinking about and being in a Community of Practice (CoP). I refer to it often now as it reminds me and the groups I work with of key elements that contribute to learning, growth and shifting the way we work and are with each other.

Work alone can be drudgery. Learning alone can be a great intellectual pursuit and might lead to some shift within you as an individual but does little to generate collective learning. Building good relationships is a good skill to have but in and of itself, you might as well be in a social club. It is where and how work, learning and relationship intersect that creates the potential for a rich and relevant community of practice.

The intersection of work and co-learning is where innovation happens as people think about the context of their collective or co-learning in relation to work. Ideas are generated and possibilities emerge. Without relationship though, there is often no traction or sustainability to the innovative ideas that emerge – they simply dissipate into thin air because there is no impetus to work with them on an ongoing basis.

It is at the intersection of work and relationship that sustainability happens. And not just any relationship will do. The relationship needs to be of good quality, filled with respect, trust and deep caring for each other – the quality of field that enables divergent points of view to be expressed, where passion for the conversation, the work, the future and friends is welcomed. Friendships we will fight for and support. We don’t necessarily start there but how beautiful when we tend to the relational field with such care and intentionality that so much more can spark without risk of offending anyone, without having to tiptoe around the conversations that are most necessary in our learning, relationship and work. These are friends with whom we will venture into unexpected places, uncertainty, emergent fields and creative explorations as well as nurture and cultivate the innovations that most spark our passion and curioisty. When these people call us because they need something, we respond. Sometimes we drop everything else and respond.

Powerful friendship, kinship or mates is fostered in the place between relationship and co-learning because part of what we are learning is how to be together in new ways that break old patterns that have defined relationships, at work, home or in other places where we make contributions and commitments – patterns like hierarchy and culture, old ways of moving work along,old ways of meeting and of thinking about meeting agendas, conferences or programming.

One of the key reasons we want to shift our relationships, aside from the experience of feeling better, working more effectively and enjoying showing up at work and projects is to focus them on achieving something meaningful and relevant in the world – maybe systemic change, maybe some smaller initiative. Otherwise, nothing happens. We are at such a pivotal time in our human evolution on this planet, a Community of Practice will be most meaningful when we bring our relationships and collective learning to bear on the shift we are wanting to create rather than putting up with the shift that just shows up.

Having now been in several conversations about community of practice, most recently with emerging leaders in Halifax – none of whom are following conventional career paths, this model becomes extremely helpful in focusing on the purpose of a community of practice, especially as conversations tend to veer to one component or the other. The power in the model is that it reminds us that each of these elements is fundamentally important to shifting patterns of work, organizations and communities, as well as individual patterns of relationship.

Communities of Practice could and will be many things – defined by the people who gather in them. There is some core that attracts people into them – it could be creating an active practice ground in a community or organization for new skills, a safe haven in an environment that seems resistant to new work and new ways of working, an opportunity to grow individual and collective capacity.

The ones I’ve been part of seem to have an energy and magnetic attraction of their own that keep people showing up, an ease of flow and relationship, shared leadership and shared responsibility. Nobody has to make them happen, they almost seem to make themselves happen. They are fun. People who show up really want to see each other, be with each other and dive into deep places within themselves and with each other. There is some intentionality applied and the CoP is able to follow the path of emergence that points to what needs and wants to happen next to be most meaningful to work, relationships and learning. Many of these CoPs don’t just know that something different is possible, they are beginning to demand it and showing up together, cultivating deep relationships and imagining what is possible that none of us individually might have imagined on our own while growing skills to support what we are envisioning is one way of creating movement, maybe even creating a movement.

ShapeShift

The shape of the world is shifting… embracing and being intentional about it

Category Archives: Leadership