Central to good process design is understanding what needs to be captured for posterity – documented or recorded in a way that serves the purpose of the work. In the Art of Hosting Conversations that Matter, we call this harvesting. In an AoH training we will often invite a harvest team to take care of this on behalf of the group and offer harvest in from time to time – using words, like through slam poetry or story telling, visually in graphic facilitation or with a wordle, with music, movement or in any other number of ways. In a consulting process for strategic planning, community engagement, innovation or other processes, the question of what needs to be documented is in play from the very beginning. At least one or several of the team holds a primary responsibility for it.
The term harvest is used to invite us to imagine beyond the traditional (sometimes wordy, sometimes boring) report that is often the way we capture and record our work. There are many ways to approach harvest but until July 2014, in Grand Rapids, I had not seen really simple clear guidelines to use in consideration of helpful, useful documentation. Sheila Kiscaden offered the best teach I have personally witnessed so far – clear, easy to understand with beautiful analogies and diagrams that have inspired me to harvest her harvest teach in my blog.
There are three simple guides to consider in documenting your work: what is the purpose of the harvest, who is the audience or recipient and what are the methods available for you to choose from?
Is the purpose of the harvest or documentation for immediate consumption, as an ingredient in something else, for preservation and perhaps later consumption, or to be transformed into something else? The analogy of grapes offers a beautiful visual that helps us think of the purpose of the harvest.
Perhaps the harvest is for immediate consumption – you want or need to eat the grapes now. In a training situation, the group might hear the themes and patterns emerging from a world café process but have no need to capture what they are hearing beyond that moment.
As an additional step you might want to have the themes that have been identified at a table or in a small group captured on post-it notes so there is a visible harvest as well as an auditory one. The post-it notes can be displayed on a wall, clustered into the themes and patterns that have emerged. Clustering can be done by someone on the hosting team and is usually more powerful when done by the people in the room. You might only need a visible harvest for immediate consumption or it might play a later role in one of the other categories identified.
It could be that the grapes are needed as an ingredient in something bigger, like a fruit salad. They still essentially look the same but now are mixed in with other ingredients, adding flavour, new insight and new perspectives. The harvest could be an instigator for something else or something more, part of a mosaic that creates a more complete picture. A synthesis of themes and patterns might be incorporated into a report, ideas might become part of a strategic plan. These ingredients might be essential to an ongoing dialogue.
You could turn your grapes into jam or jelly – preserve the harvest as a record of an event, a gathering, a meeting or conversation, perhaps when it is important to have a record to note or acknowledge that this event or conversation transpired – like an annual report for an organization. People can go back and look at it and it is an end in and of itself although perhaps a useful reference point in the future when scanning the past.
Like grapes can be transformed into something else through a process – like dried into raisins or distilled into wine – it could be that the harvest will also be transformed into something else. Themes and patterns might become part of a generative conversation leading you into new conversational spaces, opportunities or ideas – like what can happen in the emergence phase of divergence-emergence-convergence. Input in stakeholder dialogues or community engagement meetings might transform into a larger purpose. A synthesis of many conversations will still hold the essence of the original ingredients and look very different in a transformational process.
Who is the intended audience or recipient?
The harvest might be just for you, a personal harvest, or it could be contributing to a group process or needed for public consumption. This will cause you to also consider how you will harvest.
- Personal harvest. It could be that you are harvesting for yourself – taking notes or drawing in a personal journal, creating reflective space for yourself for your own current and future learning.
- Sharing with small circles. Is the documentation required for committee meetings, to inform a sponsor of progress in a project, a record of what is shared in a circle of friends or colleagues? If so, what needs to be captured, how is it shared and how often?
- Share more broadly. Perhaps your harvest is part of a larger initiative and information needs to be shared with larger audiences, inside your organization, as part of a marketing or public relations strategy, within a community, as part of a public engagement initiative. Who your audience is or needs to be will influence how you think about your harvest.
There are a myriad of methods of harvest available and the methods you choose will be influenced by the purpose of your harvest, the intended audience and the nature of the work you are engaged in. Some ideas follow. They are categorized but many of these ideas could belong in more than one category and you could be using any combination of methods at any given time. Be as creative as is helpful for your work.
- Reports – which might look like a traditional report or document or could be enlivened with pictures, quotes and sidebars which are more likely to attract and keep attention.
- Blog posts – many individuals and organizations provide a record or reflections through blog posts which can be captured in the moment or, more likely, provided afterwards.
- Mindmaps – a diagram used to visually track information and, more significantly, relationships between information. It can be crafted in the moment, with the group identifying and mapping the relationships, where they could also “vote” for the themes that have the greatest energy for them, and later (or in the moment) it can be transcribed into mind mapping software and distributed in a report.
- Videos – within the process, later in editing or recapping. Understanding what you hope to do with the video and having a videographer and editor who is familiar with the topic at hand, the intent of your work and the language you use is helpful in creating the best record possible.
- Interviews – people involved in your process can be interviewed about their experience and those interviews posted somewhere for access by the intended audiences. Good questions will produce good interview results.
- Post-it notes – can be used to capture information, particularly themes and patterns from conversations and processes and then used to cluster the information into a meta themes and patterns.
- Graphic facilitation – the use of large scale imagery produced live in the moment to capture the essence of the conversations and outcomes of the process. It activates a different part of the brain and helps people see what they are experience and what they know.
- Photography – of people, processes, flip chart notes and of the other ways that information is being captured. This is a very common form of harvest for individuals and for collective purposes.
- Table top documentation (like from world cafés) – while oftentimes this provides too much information and most is not that usable, sometimes there is some amazing artwork that does capture some of the important essences of the experience and this can be used also to enliven a report.
- Body sculptures – this is often an on the spot harvest of the experience where participants are asked to “sculpt” their experience – perhaps using only their own body or having participants do this in small groups, using group members to create a “sculpture” that reflects their experience. This rotates so that every person either creates their own sculpture or the group might evolve a collective sculpture.
- Movement – People are asked to offer a movement which we sometimes ask everyone else to mirror. This is a powerful experience that enables the group to embody the collective experience.
- Dance – it is not uncommon for people who have some form of dance practice to be part of a group or a process and to offer their practice as one way to harvest or even simply to introduce movement into a process at a time when it is helpful to awakening body intelligence.
- Skits – this is a beautiful way to harvest a conversation, a learning journey experience, a process evolution that illuminates other ways of knowing and gives us a glimpse into any patterns in the system that maybe at play.
- Poetry, including slam poetry and other forms of poetic harvest – many people are gifted with a talent for poetry. Sometimes it is a live capture of a circle check-in or other process. Participants always listen carefully to hear their contribution reflected back into the room and it is easier to do than most people imagine. Sometimes there are some very gifted poets in our spaces who offer their work and/or a capture in the moment. Sometimes a poem written by others shows up in the space because it is the perfect harvest in the moment.
- Story telling – on the spot storytelling invited through a question or later storytelling captured in blog posts, interviews or recordings. Using story brings the experience alive for others who were and were not there.
- Music/song – this may be music or song that someone brings that resonates with the experience of the group or it may be co-created by the harvest team or the group.
- Voice recording/radio interviews – this is a way of capturing the experience and spreading the word more widely in a community or amongst an audience.
- Virtual repositories of information – websites, listservs (like the AoH listserv) – public or internal, community sites, other virtual networks and social media.
- Any combination of ways and means to document and distribute information – identified here or emerging in new ways.
In these days of a proliferation of media tools and short attention spans, sparking imagination with harvests – both within the team and for the intended audiences – can make your work more accessible to your audiences and bring it alive in new ways. It is a place where people can bring their talents, sometimes gifts they don’t use in the regular course of their work. The more we access the range of learning and information styles at our disposal, the richer the resonance of our work.
Great framework Kathy, love the analogies! Thank you!
Thanks Mary. One of the reasons Sheila’s teach really stood out for me was because of the analogies – helped me “see” harvest in a whole new light.
Kathy, I love this too! the analogies and then the use of our different senses and intelligence areas.
Thanks Jolanda. I can’t take credit for it but I did recognize a good approach when I saw it. It helps me see the interconnectedness of approach to harvest and documentation and I also like that it invites the different ways of capturing and knowing.
Very good… Thanks for sharing. Worth translating. Harvesting may easily be forgotten when one is merged in the process. It is always good reminder to harvest purposefully.
Thanks Marcello. I know in a training session if we don’t have passionate harvesters on our hosting team this can get lost so having a good resource for people has become increasingly important to me.
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Love the article! I would add to the documentation section a process map, which is a great visual method for capturing how work is done, what steps in the process add value to the customer, and where there are problems or opportunities for improvement.
Love that idea. Thank you Cristine.
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